Avian Gamers Network

t's been an interesting day here at CCP. Due to all the petitions and e-mails about various bugs and issues following RMR - much of which was due to the fact that various players did not have recent e-mail addresses registered - our support queues have grown quite big these last five days, so much that our team of 20 GMs aren't able to cope.

Therefore, as result of the patch having been deployed, we decided to put all the free dev team members into helping the GM team out with solving petitions. Todays effort paid off; we were able to address 2000 of the 4000 petitions, focusing on the password reset petitions first.

I had my own way of doing things: I thought it would be a good idea to give everyone an Imperial Apocalypse and say sorry for the inconvenience. After about 50 of these, someone told me that was a bad idea, which I couldn't really fathom since everybody that got one was so happy. Well, not really. It's not as simple as that.

Petitions are far more complex than that, ranging from questions about gameplay to Starbases being bugged and ships being CONCORDOKKENED, lag causing people to shoot their friends and so on. However, that's all a standard part of a GM's day and I think this effort at getting the dev team on the petitions seriously raises awareness on what we release and the implications it has. Even the smallest bug can cause harm to hundreds of people.

The effort today - and the fact that there are still 2000 outstanding - means we're gonna do it again tomorrow. To sum up, we're doing everything in our power to get your petitions answered.

Oh, and I didn't really give Imperial Apocs, but we are quite loose with reimbursements due to the strenuous circumstances.